The hidden cost of keeping clients in the loop
Keeping clients informed is a cost center nobody budgets for. It's not just the hours spent writing updates — it's the context-switching, the emotional labor of managing client anxiety, the 'always available' expectation, and the scope-creep that leaks in through casual status channels. All of it scales linearly with clients, which means it silently taxes the exact growth you're chasing. Here's how to see it and shrink it structurally.